Shipping policy
Shipping Policy
Free shipping in France. Worldwide shipping available.
All orders are shipped within 48 hours (business days) from our atelier in Marseille, France. You will receive a tracking number by email as soon as your order ships.
Estimated delivery times
- France: 2–4 business days
- Europe: 3–6 business days
- International: 5–10 business days
These times are estimates and may vary depending on the carrier, the season, or customs.
Customs & taxes
For orders outside the European Union, any customs duties or import taxes are the responsibility of the customer.
Order tracking
Track your parcel via the link sent by email, or through the "Order status" page on our site.
Contact
Any questions? pineappleambassadors@gmail.com (subject: "Shipping").
Last updated: June 18, 2026.