Privacy policy
Privacy Policy
This Privacy Policy describes how Pineapple Ambassadors (freethepine) (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from thepineappleambassadors.com.
Contact
If, after reviewing this policy, you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at pineappleambassadors@gmail.com or by mail at: Pineapple Ambassadors (freethepine), 99 Rue Auguste Blanqui, 13005 Marseille, France.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. We refer to any information about an identifiable individual as "Personal Information".
Device information
Purpose: to load the Site accurately for you and to analyse Site usage to optimise our Site.
Source: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: web browser version, IP address, time zone, cookie information, the pages or products you view, search terms, and how you interact with the Site.
Order information
Purpose: to fulfil our contract with you — process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for fraud, and (with your consent) send you information or advertising about our products.
Source: collected from you.
Disclosure for a business purpose: shared with our processor Shopify, our payment processors (including Shopify Payments, PayPal, Apple Pay and Shop Pay), and our shipping carriers (such as UPS and DHL).
Personal Information collected: name, billing address, shipping address, payment information (including credit and debit card numbers, Apple Pay, Shop Pay and PayPal), email address, and phone number.
Customer support information
Purpose: to provide customer support.
Source: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: any information you choose to share with us, such as your name, email address, order details and the content of your message.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:
- We use Shopify to power our online store — see how Shopify uses Personal Information: https://www.shopify.com/legal/privacy.
- We share information with our payment processors and shipping carriers to process and deliver your orders.
- We may share your Personal Information to comply with applicable laws, to respond to a lawful request, or to otherwise protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications. For example:
- We may use Google Analytics to understand how customers use the Site — see https://www.google.com/intl/en/policies/privacy/ and opt out at https://tools.google.com/dlpage/gaoptout.
- We may share information about your use of the Site, your purchases and your interaction with our ads with advertising partners (such as Meta/Facebook and Google), in some cases through cookies or similar technologies.
You can opt out of targeted advertising via: Facebook — https://www.facebook.com/settings/?tab=ads ; Google — https://www.google.com/settings/ads/anonymous ; or the Digital Advertising Alliance at https://optout.aboutads.info/.
Lawful basis (GDPR)
If you are a resident of the European Economic Area (EEA), we process your Personal Information on the basis of: your consent; the performance of our contract with you; compliance with our legal obligations; and our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order, we retain your Personal Information for our records unless and until you ask us to erase it.
Automatic decision-making
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud (e.g. temporary blacklisting of IP addresses or cards associated with repeated failed transactions).
Selling Personal Information
We do not sell your Personal Information.
Your rights
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it, and to ask that it be corrected, updated, or erased. To exercise these rights, contact us at pineappleambassadors@gmail.com. Your data may be processed outside of Europe, including by Shopify (see https://help.shopify.com/en/manual/your-account/privacy/GDPR).
Cookies
We use functional, performance, advertising and analytics cookies to operate the Site, remember your preferences, and understand how the Site is used. For Shopify's current cookie list, see https://www.shopify.com/legal/cookies. You can control cookies through your browser settings; blocking cookies may affect parts of the Site.
Do Not Track
Because there is no consistent industry standard for "Do Not Track" signals, we do not alter our data collection practices when we detect such a signal.
Changes
We may update this Privacy Policy from time to time for operational, legal or regulatory reasons.
Complaints
To make a complaint, contact us using the details above. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority. In France, this is the CNIL — https://www.cnil.fr/en/contact-cnil.
Last updated: June 18, 2026.